3 Ways To Protect Your Account

Debit Card – Passport Fraud Protection
The bank provide alert contacts to you to help prevent fraudulent use of your The Passport Fraud Center will identify potentially fraudulent transactions on your debit card 24 hours a day, 365 days a year, and will contact you to verify legitimate purchases, and block your card when needed.

If a transaction on your card appears to be a high risk for fraud a Fraud Analyst will attempt to call you between 8:00 a.m. and 9:00 p.m. (within your time zone).
- If they are able to reach you, the Analyst will verify the transaction.
  - If the transaction is a legitimate transaction the Analyst removes any blocks that have been placed on your card.
  - If the transaction is a fraudulent transaction(s) the Analyst then blocks your card and will send an email to the First Reliance Bank with updates to the incident report. Once confirmed, First Reliance Bank will contact you to initiate the dispute.
- If unable to contact you, the Analyst will:
  - Try alternate phone numbers we have in your customer records.
  - They will leave a message including a phone number for you to return the call.
  - They will place a temporary block on your card until they can reach you.
  - And lastly, they will send an Incident Detail Report to First Reliance Bank.
Importance of Updating Your Customer Information!

Contact phone numbers are a vital part of this fraud prevention method. Please make sure your phone numbers and email address is updated at the bank. Call our Customer Care Center 888-543-5510 to update your contact information.
Use your First Reliance Bank Debit Card Internationally
Your First Reliance Bank Debit Card is one of the many convenient ways to make purchases or get cash when you're traveling internationally. Your Debit Card is:
- Ideal for everyday purchases and cash withdrawals
- As safe as using your credit card
- The smart way to stay on a budget while traveling
If you're planning to travel internationally, please call 1-888-543-5510 to let First Reliance Bank know your travel dates, where you will be, and a phone number you can be reached at so that we can give you international access to your accounts.

Start using your First Reliance Bank Debit Card internationally to better manage and protect your money.

Can I use my Debit Card internationally?
Yes, you can use your First Reliance Bank Debit Card while traveling outside the United States.
- Use your Debit Card to get local currency internationally at network ATMs that have the Cirrus network logo on them. Visit the Cirrus global ATM network locator to view a list of ATMs that accept your card worldwide or to download the mobile application.
- Most foreign ATMs require a four-digit Personal identification Number (PIN) that does not begin with a zero. If your PIN doesn't meet these requirements, you can change it before you leave on your trip - just visit any First Reliance Bank branch.
- Your daily purchase limit on transactions is $1,500 and your daily ATM withdrawal limit is $500 or you may ask to have it increased while you are traveling.
- Use your Debit Card to make purchases anywhere Visa® debit cards are accepted. When you present your card for payment, you will be asked to sign a sales slip rather than entering your PIN.
If you have any difficulty using a foreign ATM, use your Debit Card to get a cash disbursement at a local financial institution that provides foreign money exchange.
Identity Theft: Protect Yourself
Click on the link below for information that will help you understand what identity theft is, how it happens, how to protect yourself, and what steps to take if your identity is stolen.

Identity Theft

1-888-543-5510