Identity Theft Repair Kit
The Identity Theft Repair Kit contains a resolution checklist and resolution worksheets. The checklist will
help you keep track of the companies and organizations you should contact if you believe you are a
victim of identity theft. Use the resolution worksheets to document your conversations.
1. Contact First Reliance
- Report any fraudulent activity on your Wells Fargo accounts by calling us at
- Review activity on all accounts, including your checking, savings, credit card, debit card, Loans, or online banking accounts, and look for changed addresses, changed Personal Identification Numbers (PINs), or new cards ordered.
- Close accounts that have been breached and reopen them with new account numbers, Passwords and PINs.
Change your online banking username and password.
2. Contact the major credit bureaus.
- Equifax: 1-800-525-6285 or www.equifax.com
- Experian: 1-888-397-3742 or www.experian.com
- TransUnion: 1-800-680-7289 or www.transunion.com
- Place a “fraud alert” on your credit files.
- Request a free copy of your credit report.
3. Contact other creditors.
- Contact credit card companies, utility providers, banks, lenders and financial institutions.
- Follow up phone conversations with a letter or email.
- Close accounts that have been breached and reopen them with new account numbers,
- Passwords and PINs.
4. File a report with the local police
- A police report will lend credibility to your case when dealing with creditors who may require proof of criminal activity.
5. Report the criminal activity to the Federal Trade Commission (FTC).
- Call 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor.
- You can also file your complaint online at www.consumer.gov/idtheft.
6. Contact other agencies as appropriate.
- Notify the Postal Inspection Service if you believe your mail was stolen or redirected:
- Call the Social Security Fraud Hotline if you suspect someone is using your Social Security number for fraudulent purposes: 1-800-269-0271.
- Contact your local Department of Motor Vehicles office if you believe someone is trying
- To get a driver’s license or identification card using your name and information: www.dmv.org.
7. Continue to carefully review all your accounts.
- since identity theft can take time to completely resolve, carefully review all charges and transactions appearing on account statements and online.
- Report any discrepancies immediately.
Keep track of the organizations you contact.
First Reliance Bank
Review all accounts, including checking, savings, credit card, debit card, loans, and online banking
accounts. Change account numbers, passwords and PINs on accounts that have been compromised. DO
NOT WRITE DOWN NEW PASSWORDS, PINS, OR ACCOUNT NUMBERS.
Place a fraud alert on your credit file. Request a copy of your credit report.
Banks, Credit Issuers, and other Financial Institutions
Change account numbers, passwords and PINs on accounts that have been compromised. DO NOT
WRITE DOWN NEW PASSWORDS, PINS, OR ACCOUNT NUMBERS.
Law Enforcement Authorities
Report criminal activity to the appropriate agencies.
Account Statement and Activity Review
Tracking the arrival of your statement, including the dates you received them. Also verify that the account activity is legitimate.